Job Vacancies

We are a small team, and occasionally we have job vacancies arise. Currently following position is available:

Practice Manager – First Nations Identified

38hrs per week

Salary: ACT Community Sector Multi Enterprise Agreement (MEA)

Grade 7 Level 1-3

VISION STATEMENT

Beryl Women Inc. is committed to contributing to the creation of a society free from all forms of domestic violence, discrimination, and abuse of power against women and children, particularly the most marginalised groups of Aboriginal and Torres Strait Islander and culturally and linguistically diverse women we work with.

SERVICE MISSION

Beryl Women Inc. provides specialist crisis and transitional housing, strength-based case management support and advocacy to women and their children escaping domestic violence. The service provides a professional, accountable, trauma-informed specialist domestic violence service that is based in the principles of intersectional feminism, social justice and reconciliation and recognises and fosters cultural diversity.

Beryl Women Inc. is committed to promoting intersectional feminist principles, beliefs, and practices to eliminate homelessness and disadvantage experienced by women and children due to domestic violence. Intersectionality identifies how interlocking systems of social power affect those who are most marginalised through race, gender, sex, sexuality, class, ability, nationality, citizenship, religion, and body type. It denotes how these systems work together to oppress while allowing privilege.

This service has a particular commitment to reconciliation and supporting Aboriginal and Torres Strait Islander women in a sensitive way, both through service provision to clients and workplace practices for staff.

 

 

Role Overview

The Practice Manager provides leadership, oversight and governance of frontline practice within Beryl’s Domestic, Family and Sexual Violence services, including the refuge, outreach programs and the Children and Young Peoples Mobile Van.

The role works closely with and provides practice guidance and supervision to a team of highly experienced and deeply committed case managers, fostering a culture of reflective practice, shared accountability and professional growth.

Leadership is grounded in collaboration, respect for professional expertise, and a strong commitment to ethical and trauma informed practice.

The role ensures service delivery is trauma informed, culturally safe, ethical, and compliant with legislative funding and organisational requirements. The Practice Manager holds clearly defined delegated authority for day-to-day practice leadership and low risk operational decisions only.

Authority is exercised within policy, funding and budget constraints and does not extend to strategic, financial, employment or high-risk decisions which remain the responsibility of the Chief Executive Officer (CEO).

Where ambiguity exists, escalation to the CEO is mandatory.

Key Responsibilities

1. Practice Leadership and Clinical Governance

• Provide leadership and oversight of professional case management practices across Beryl’s refuge, outreach. Ensure service delivery aligns with trauma-informed, victim-survivor centred, child-safe, and culturally safe principles.
• Monitor and promote consistent, high-quality practice in line with organisational policies, procedures, and approved practice frameworks.
• Lead case practice discussions, reflective practice sessions, and critical case reviews.
• Support staff to assess and respond to client risk appropriately, ensuring safety planning is current, documented, and effective.
• Identify emerging practice risks, trends, or systemic issues and escalate high-risk, complex, or repeated concerns to the CEO.
• The Practice Manager works within agreed practice models, eligibility criteria, and risk thresholds, and supports any proposed changes through appropriate consultation and approval processes.

2. Delegated Practice Authority

Under delegated authority, the Practice Manager may: –

• Approve day-to-day practice decisions within existing risk, safety, and service delivery frameworks.
• Authorise client-related practice responses that fall strictly within policy, funding guidelines, and approved program parameters.
• Implement immediate, low-risk operational responses to support client and staff safety (e.g. short-term practice adjustments, rostering responses).

The Practice Manager does not have authority to:

• Make unilateral decisions that sit outside policy, funding agreements, or approved budgets.
• Override or reinterpret CEO decisions once made.

3. Staff Supervision and Workforce Support

• Provide structured practice supervision, coaching, and professional guidance to frontline staff across case management programs.
• Support staff wellbeing through regular supervision, debriefing, and reflective practice.
• Coordinate workload prioritisation and case allocation in consultation with program needs.
• Identify professional development and training needs and approve attendance within delegated budgets only.
• Address minor practice-related performance concerns in line with organisational policy.
• The Practice Manager escalates matters to the CEO where appropriate.
• The Practice Manager will carry a reduced and strategic caseload when required, to ensure service continuity, model best practice, and respond to complex or high-risk matters.

4. Financial and Resource Delegations

• Approve practice-related expenditure within delegated financial limits as outlined in the Delegations Schedule (to be reviewed)
• Authorise urgent, low-value client support costs in line with policy and funding rules.
• Monitor resource use to ensure alignment with funding agreements across refuge and outreach. program.
• Recommend higher-value, non-routine, or ongoing expenditure to the CEO for approval.
• The Practice Manager operates within established financial and organisational delegations.

Risk Management, Safety, and Incident Response

• Lead the practice response to incidents involving clients or staff.
• Ensure incident reporting, documentation, and follow-up actions are completed in line with policy.
• Implement immediate safety controls where required.
• Escalate critical incidents, serious safety threats, statutory matters, or media-sensitive issues to the CEO without delay.

6. Program and Service Delivery Oversight

• Coordinate and support effective service delivery and referrals across Beryl’s Case Management programs.
• Ensure practice delivery aligns with funded outputs, service specifications, and reporting requirements.
• Monitor service pressures and escalate capacity or demand risks to the CEO.
• Contribute to service planning, program reviews, and continuous improvement initiatives.
• Implement minor operational adjustments to improve responsiveness, without altering program scope or commitments.

7. External Relationships and Representation

• Participate in interagency forums, networks, and meetings as a practice representative.
• Provide practice advice and input to collaborative initiatives.
• The Practice Manager supports relationship-building and prepares advice or recommendations, while formal commitments and negotiations are progressed through appropriate executive or governance pathways.

8. Cultural Safety and Ethical Practice

• Promote and uphold culturally safe practice, particularly for Aboriginal and Torres Strait Islander clients and staff.
• Ensure practice reflects ethical standards, respect, and accountability.
• Identify and escalate cultural risks or systemic harm within service delivery.
• Support organisational commitments to reconciliation and cultural integrity.

9. Compliance and Accountability

• Ensure practice aligns with legislation, child safety standards, DFV frameworks, and funding requirements.
• Maintain accurate practice documentation and records.
• Comply with organisational policies, codes of conduct, and confidentiality requirements.
• Understand and operate strictly within delegated authority.

Selection Criteria

Essential

Qualifications, Skills, and Experience

• Relevant tertiary qualifications in social work, psychology, welfare, or related field and a minimum of 5 years’ experience in the DF&SV sector, with leadership experience.
• Demonstrated understanding of contemporary feminist theory and how that translates to practice support in domestic violence against women and children and homelessness.
• Demonstrated experience in practicing leadership and supervision.
• Strong understanding and ability to model trauma-informed, culturally safe, and child-centred practice.
• High-level risk assessment and decision-making capability.
• Clear understanding of professional boundaries, delegations, and governance.
• High-level knowledge of trauma-informed and culturally responsive practice.
• Strong leadership, communication, and conflict resolution skills.
• Ability to work within the philosophy of Beryl Women Inc.
• Current full driver’s license
• A current Working with Vulnerable People Registration.

Desirable

• Ability to work independently and accurately without direct supervision.
• Integrity in dealing with confidential information.
• Excellent written and verbal communication skills.
• Strong interpersonal skill and the ability to work with a broad range of people from variety backgrounds and experiences.
• Ability to work co-operatively as part of a team.
• Ability to prioritise workloads and meet internal and external deadlines.
• Access to own car

 To Apply: Please click the link below

Practice Manager